Nice room decor but wonder no tea bags provided in room. No bottle water provided and required guest to take water in the water dispenser at each floor. Mean to early check-in. Swimming pool is actually smaller than the photo displayed.
Qianp
好友出遊
標準雙人房 2張單人床
入住於2024年12月
4.0
評價於:2025年01月02日
位置優越,但是房間小,床小,樓層低,其他還好
Dill Chen
好友出遊
城景高級雙人房
入住於2024年12月
4.0
評價於:2025年01月01日
The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
Francony Milengo
夫妻/情侶出遊
池景房
入住於2024年08月
1.0
評價於:2024年08月15日
Worst hotel ever, check out at 11AM, rubbish room service, never again
The staff were friendly and it was close to the city centre
訪客用戶
好友出遊
標準雙人房 2張單人床
入住於2024年08月
5.0
超讚
評價於:2024年08月06日
Great place to stay I truly enjoyed the service and the location was great really a short walk from everything including downtown!
訪客用戶
夫妻/情侶出遊
標準雙人房 2張單人床
入住於2024年11月
4.7
很棒
評價於:2024年11月27日
around 10 min walk from metro, friendly staffs
訪客用戶
獨自出遊
城景高級雙人房
入住於2024年02月
4.5
很好
評價於:2024年02月16日
Great location in the city center and next to the road where my taxi can drive me in front of the lobby. City view is nice and the room is clean enough.
訪客用戶
夫妻/情侶出遊
精緻套房
入住於2022年12月
4.7
很棒
評價於:2023年01月11日
Very nice hotel!! We spent our vacation there 4 nights. Clean and good amenities,good for photos. Nice service with everyday room cleaning.Staff are mostly friendly. We received a little presents because of my boyfriend’s birthday. A little improvement is the room view it is blocked by wire. Would be better if they have the airport shuttle service as mentioned. The spa was the best part of this hotel 😆 We have been there twice and its free of charge! This hotel is a great deal in my point.
訪客用戶
獨自出遊 高級雙人房
入住於2025年06月
4.5
很好
評價於:2025年06月21日
Nice room decor but wonder no tea bags provided in room. No bottle water provided and required guest to take water in the water dispenser at each floor. Mean to early check-in. Swimming pool is actually smaller than the photo displayed.
Qianp
好友出遊 標準雙人房 2張單人床
入住於2024年12月
4.0
評價於:2025年01月02日
位置優越,但是房間小,床小,樓層低,其他還好
Dill Chen
好友出遊 城景高級雙人房
入住於2024年12月
4.0
評價於:2025年01月01日
The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance.
Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock.
Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant.
Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared.
Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened.
Restaurant service was terrible given the above. No apologies made for the situations mentioned.
Francony Milengo
夫妻/情侶出遊 池景房
入住於2024年08月
1.0
評價於:2024年08月15日
Worst hotel ever, check out at 11AM, rubbish room service, never again
The staff were friendly and it was close to the city centre
訪客用戶
好友出遊 標準雙人房 2張單人床
入住於2024年08月
5.0
超讚
評價於:2024年08月06日
Great place to stay I truly enjoyed the service and the location was great really a short walk from everything including downtown!
訪客用戶
夫妻/情侶出遊 標準雙人房 2張單人床
入住於2024年11月
4.7
很棒
評價於:2024年11月27日
around 10 min walk from metro, friendly staffs
訪客用戶
獨自出遊 城景高級雙人房
入住於2024年02月
4.5
很好
評價於:2024年02月16日
Great location in the city center and next to the road where my taxi can drive me in front of the lobby. City view is nice and the room is clean enough.
訪客用戶
夫妻/情侶出遊 精緻套房
入住於2022年12月
4.7
很棒
評價於:2023年01月11日
Very nice hotel!! We spent our vacation there 4 nights. Clean and good amenities,good for photos. Nice service with everyday room cleaning.Staff are mostly friendly. We received a little presents because of my boyfriend’s birthday. A little improvement is the room view it is blocked by wire. Would be better if they have the airport shuttle service as mentioned. The spa was the best part of this hotel 😆 We have been there twice and its free of charge! This hotel is a great deal in my point.
訪客用戶
獨自出遊
高級雙人房
入住於2025年06月
Qianp
好友出遊
標準雙人房 2張單人床
入住於2024年12月
Dill Chen
好友出遊
城景高級雙人房
入住於2024年12月
Francony Milengo
夫妻/情侶出遊
池景房
入住於2024年08月
_WeChat48923****
獨自出遊
標準雙人房 2張單人床
入住於2024年12月
訪客用戶
夫妻/情侶出遊
高級雙人房
入住於2025年09月
訪客用戶
好友出遊
標準雙人房 2張單人床
入住於2024年08月
訪客用戶
夫妻/情侶出遊
標準雙人房 2張單人床
入住於2024年11月
訪客用戶
獨自出遊
城景高級雙人房
入住於2024年02月
訪客用戶
夫妻/情侶出遊
精緻套房
入住於2022年12月
訪客用戶
獨自出遊 高級雙人房
入住於2025年06月
Qianp
好友出遊 標準雙人房 2張單人床
入住於2024年12月
Dill Chen
好友出遊 城景高級雙人房
入住於2024年12月
Francony Milengo
夫妻/情侶出遊 池景房
入住於2024年08月
_WeChat48923****
獨自出遊 標準雙人房 2張單人床
入住於2024年12月
訪客用戶
夫妻/情侶出遊 高級雙人房
入住於2025年09月
訪客用戶
好友出遊 標準雙人房 2張單人床
入住於2024年08月
訪客用戶
夫妻/情侶出遊 標準雙人房 2張單人床
入住於2024年11月
訪客用戶
獨自出遊 城景高級雙人房
入住於2024年02月
訪客用戶
夫妻/情侶出遊 精緻套房
入住於2022年12月